ITM (Interactive Teller Machine)
Revolutionize Your Banking Experience with ITMs
Banking with Ease
Take advantage of all the convenient banking services available at our ITMs. Whether you're making a quick withdrawal or depositing a check, our ITMs make banking easier and more accessible than ever before. Experience the convenience and personalized service of WyHy's Interactive Teller Machines. Visit one of our ITM locations today and discover a better way to bank.
Features and Benefits:
- Extended Service Hours: Enjoy extended service hours with WyHy's ITMs. Whether it's early morning, late at night, or on weekends, our ITMs are available when traditional branches are closed, providing you with greater flexibility and convenience.
- Live Teller Assistance: Interact with a live teller via video chat at our ITMs. Our friendly and knowledgeable tellers are available to assist you with a variety of banking transactions, answer questions, and provide personalized assistance whenever you need it.
- Cash Withdrawals and Deposits: Access cash quickly and securely with our ITMs. Make cash withdrawals, deposits, and other transactions with ease, all from the convenience of your car or outside of our branch locations.
- Check Cashing and Deposits: Cash checks and deposit funds directly into your account using our ITMs. Simply insert your check into the ITM, and our teller will assist you with processing your transaction in real-time.
- Account Inquiries and Transfers: Check your account balance, transfer funds between accounts, and view transaction history with our ITMs.
- Loan Payments and Account Services: Make loan payments, order checks, and request account services with our ITMs. Whether you need to update your account information or make changes to your banking services, our tellers can assist you.
- Accessibility and Convenience: Access banking services conveniently from your vehicle or outside of our branch locations. Our ITMs are equipped with easy-to-use touchscreen interfaces and audio assistance options for individuals with visual impairments.
- Enhanced Security: Rest assured that your transactions are safe and secure with WyHy's ITMs. Our ITMs utilize advanced encryption and security features to protect your sensitive financial information and ensure a secure banking experience.
Get an Inside Look at Our ITMs:
Using WyHy's Interactive Teller Machines (ITMs)
Experience the convenience and personalized service of WyHy's Interactive Teller Machines. Visit one of our ITM locations today and discover a better way to bank.
Drive-Up or Walk-Up
Visit one of our ITM locations and either drive up to the ITM or walk up to the machine outside of our branch.
Insert or Tap: DIY or Ask to Speak to a Specialist
Press the "Start" button on the ITM to begin your transactions without assistance or connect with a live teller via video chat. If you choose to chat with a teller, they will greet you and assist you with your transaction.
Perform Your Transaction
Follow the instructions to complete your transaction. Whether you're making a deposit, cashing a check, or transferring funds, our ITMs will guide you through the process step by step.
Receive Confirmation with a Paper or Emailed Receipt
Receive instant confirmation of your transaction with a paper or emailed receipt. Our ITMs ensure that your transaction is processed accurately and efficiently.
Discover how WyHy's Interactive Teller Machines (ITMs) work and learn how you can use them to enhance your banking experience.
What is an ITM?
ITM stands for Interactive Teller Machine, meaning they are way more interactive than regular ATMs. ITMs are innovative machines that combine the functionality of a regular ATM with the ability to talk to an actual person if you need to.
ITMs look similar to an ATM, but with a video screen and other cool technology. You can do all of the same things you could do on an ATM, but when you need to talk to a banking professional, that’s where the ITM shines. Simply select the option to talk to a live WyHy professional and, in seconds, someone will appear on-screen to help you with whatever you need.
Our video tellers can help you conduct more transactions than basic ATMs and can answer different questions you might have about your finances or a particular transaction. All this without having to wait in line at the branch.
ITM stands for Interactive Teller Machine, meaning they are way more interactive than regular ATMs. ITMs are innovative machines that combine the functionality of a regular ATM with the ability to talk to an actual person if you need to.
ITMs look similar to an ATM, but with a video screen and other cool technology. You can do all of the same things you could do on an ATM, but when you need to talk to a banking professional, that’s where the ITM shines. Simply select the option to talk to a live WyHy professional and, in seconds, someone will appear on-screen to help you with whatever you need.
Our video tellers can help you conduct more transactions than basic ATMs and can answer different questions you might have about your finances or a particular transaction. All this without having to wait in line at the branch.
What can I do on an ITM?
With one touch, you’re virtually connected to a WyHy Representative who can assist you with your teller transaction to:
- Make a Loan payment
- Conduct a transaction without a Debit Card (with a valid ID*)
- Make cash withdrawals up to $3,000
- Deposit Cash
- Fast Cash options from $20-$300
- More denomination choices—$1, $5, $20, $100
- Transfer funds between accounts—and to other members
- Ask account questions and more!
What are the benefits of using an ITM?
- Convenience: ITMs are able to significantly simplify transactions and get you going on your way faster than you would if you had to wait in a line. When you’re in that grey area between needing more than online banking but less than an in-branch visit, you can depend on video tellers to handle your money matters efficiently and effectively. Especially with kids or pets in the car!
- More transaction types: An ITM is a big upgrade over an ATM. By calling on an ITM video teller, we can help you with transactions including making deposits, withdrawals, account transfers, loan payments, check cashing, ordering checks, just answering questions, and more.
Where can I find an ITM?
Where are the ITMs located? There are two ITMs at our Casper Branch, two at our Cheyenne Branch, one at our Rock Springs Branch, and one at out Green River Branch. The drive-up ITMs in each branch allow members to bank from the comfort of their car, while still taking advantage of increased functionality and a high-quality banking experience.
What are the ITM Teller Hours?
ITM service hours at all WyHy Branches are:
- Monday, Tuesday, Thursday: 8am - 5pm
- Wednesday: 9am - 5pm
- Friday: 8am - 5:30pm
- Saturday: 9am - 12pm
ATM services available 24/7!