Fraud Alert: Fraud Department Impersonation

At WyHy, your financial security is our top priority. Unfortunately, we’ve received reports of scam calls targeting our members. These fraudsters are impersonating our Fraud Department, using fake transaction information to trick you into sharing your sensitive card details. Here's what you need to know to stay safe.

What’s Happening?

Members have reported receiving calls from individuals claiming to represent the WyHy Fraud Department. These scammers provide fake transaction details and request that you "verify" your card information. Once they obtain this information, they can use it to commit fraud and compromise your account.

How to Recognize a Scam Call

Here are a few red flags to watch out for:

Unsolicited Calls: If you weren’t expecting a call, be cautious—especially if they’re asking for personal or financial details.
Requests for Sensitive Information: WyHy will never ask for your full card number, PIN, or security code over the phone.
Urgency or Pressure: Scammers often create a sense of urgency to get you to act quickly without thinking.
Caller ID Spoofing: Fraudsters may use technology to make it appear as though the call is coming from a legitimate WyHy phone number.

What to Do if You Receive a Suspicious Call

Hang Up Immediately: If something feels off, trust your instincts and end the call.
Do Not Share Information: Never provide your card number, PIN, or other sensitive details over the phone.
Contact Us Directly: If you’re unsure, call WyHy at the number listed on our official website or on the back of your card to verify the call.

What to Do if You’ve Shared Your Information

If you suspect you’ve given your card information to a scammer, take the following steps immediately:

Contact WyHy: Call us right away so we can close your compromised card and issue a new one.
Monitor Your Accounts: Regularly check your account activity for unauthorized transactions.
Report the Scam: Sharing details about the scam helps us protect other members.

Protect Yourself in the Future

To avoid falling victim to similar scams, remember these tips: